Shipping policy
Shipping Policy
Welcome to SlothAndLlama.com! We’re thrilled that you chose to shop with us. Here’s all you need to know about our shipping policies to ensure your shopping experience is as smooth as possible.
Processing Time
All standard orders are processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email. However, certain items, like 3D-printed products and custom-painted items, may take longer to ship. This is due to the time needed for careful production and for multiple coats of paint to be applied and dried between stages. Once completed, you’ll receive a notification when your order has shipped.
Shipping Rates and Estimates
We offer the following shipping options at checkout:
• Standard Shipping: Estimated delivery within 5-7 business days.
• Expedited Shipping: Estimated delivery within 2-4 business days.
• Express Shipping: Estimated delivery within 1-2 business days.
Shipping charges for your order will be calculated and displayed at checkout. We strive to keep our shipping costs reasonable while ensuring your items arrive safely.
International Shipping
Currently, we only ship within the United States. Stay tuned as we expand to bring SlothAndLlama products worldwide!
Order Tracking
Once your order is shipped, you will receive a tracking number via email, which you can use to follow your package’s journey. Please allow up to 48 hours for the tracking information to update.
Damages and Issues
We take pride in the quality of our products and packaging, but if your order arrives damaged or you encounter an issue, please contact us immediately at llama@slothandllama.com. We’ll work with you to resolve the problem as quickly as possible.
Returns
Please refer to our Return Policy for information about returns and exchanges.
Contact Us
If you have any questions regarding your order or shipping, feel free to reach out to our friendly customer support team at llama@slothandllama.com. We’re here to help!
